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We are here to assist
We are committed to providing exceptional customer support. Whether you have a question about our products, need assistance with an order, or want to visit our flagship boutique, we’re here to help.
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Any Questions?
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Questions? We’re Here to Help.
Explore our most commonly asked questions — from shipping timelines to order updates.
How long will shipping take?
We aim to deliver your BEON DIAMOND pieces as swiftly and securely as possible.
Within Malaysia: Estimated delivery is 3–5 working days.
International Orders: Estimated delivery is 7–14 working days.
All parcels are shipped via FedEx or DHL and are fully insured for peace of mind. A signature is required upon delivery to ensure your precious purchase arrives safely.
How do I know if my order is confirmed?
Once your order is placed, you’ll receive a confirmation email with your order details.
If you don’t see it in your inbox within a few minutes, kindly check your spam or promotions folder. For further assurance, our team is always available at hello@beondiamond.com to assist with order inquiries.
Can I change my shipping address after my order is placed?
If you need to update your shipping address, please reach out to us as soon as possible at hello@beondiamond.com.
We’ll do our best to accommodate your request before the order is dispatched. However, once your parcel is on its way, we’re unable to redirect it due to our strict security and insurance protocols.